Stop checking GitHub for the latest context
A useful comment should move the work forward. Notis brings it into Gorgias automatically.
Trigger
New GitHub Issue Comment
Triggers when a new comment is added to a specific GitHub issue. Only genuinely new comments are emitted; edits to existing comments do not produce duplicate events. The payload includes the comment ID, text body, author details, timestamps, and direct links to the comment on GitHub.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
Founders lose time reopening GitHub threads to see whether a bug or request has new information.
- Brings new issue context to Gorgias
- Cuts repetitive dashboard checking
- Helps support respond with current information
Setup
Build it in a few focused steps.
- 1Connect GitHub and Gorgias to Notis once through the portal.
- 2Create the automation in the portal or ask Notis in plain language.
- 3Use this instruction: Update the related Gorgias ticket with each new GitHub issue comment, including the author, summary, and comment link.
- 4Select the new issue comment trigger and choose a channel for run reports.
- 5Test it with one real comment.
Questions about this workflow
Will edited comments trigger it?
No. This trigger is for genuinely new GitHub issue comments.
What if no related ticket exists?
Change the instruction to create a Gorgias ticket when no matching ticket can be found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Gorgias. A trigger fires from one place; an action lands in another.
GitHub triggers
Gorgias actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Account Setting
Creates a new account setting in gorgias.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Create Customer
Creates a new customer in gorgias.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Create Team
Creates a new team in gorgias.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Create Ticket
Creates a new ticket in gorgias.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Delete Customer
Deletes a specific customer from gorgias.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Commit Event
Triggered when a new commit is pushed to a repository.
Delete Customers
Deletes multiple customers from gorgias.
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When this happens · Trigger
Do this · Action
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