Bring CRM context to new issue comments
Before responding to a promising commenter, find out whether your team already knows them through Capsule.
Trigger
New GitHub Issue Comment
Triggers when a new comment is added to a specific GitHub issue. Only genuinely new comments are emitted; edits to existing comments do not produce duplicate events. The payload includes the comment ID, text body, author details, timestamps, and direct links to the comment on GitHub.
Action
List Parties
Tool to list all parties (contacts) on the account. use when you need to fetch contacts with optional filters or embed additional related data.
Why this helps
Teams can respond to issue threads without noticing the customer or partner history attached to the commenter.
- Connect new comments to existing contacts.
- Make follow-up more personal and informed.
- Avoid duplicate research across team members.
Setup
Build it in a few focused steps.
- 1Connect GitHub and Capsule CRM once in the Notis portal.
- 2Create an automation from Automations or ask Notis in plain language.
- 3In one instruction, request a Capsule party search for the new comment author's available details and a concise summary of likely matches with the issue context.
- 4Choose New GitHub Issue Comment as the trigger.
- 5Choose where run reports go and test with one actual new comment.
Questions about this workflow
Will comment edits cause repeat lookups?
No. The event is for genuinely new comments; edits to existing comments do not generate a new event.
Can this identify the customer's company?
Only when the event identity or Capsule party data provides enough information. Ask Notis to say when the company relationship is unclear.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Capsule crm. A trigger fires from one place; an action lands in another.
GitHub triggers
Capsule crm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Capsule CRM Party
Tool to create a party in capsule crm. use when you have collected a person's or organisation's details and need to add a new record.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Party
Tool to fully delete a specific party (person or organisation) from capsule crm. use when you need to completely remove a party after confirming no active references remain.
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
List Deleted Opportunities
Tool to list opportunities deleted or restricted since a given date. use when you need to identify recently deleted or restricted opportunities.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
List deleted parties
Tool to retrieve parties deleted since a given date. use when you need to sync deletions.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
List Entries By Date
Tool to list notes, emails, and completed party tasks in descending order by entry date. use when you need the most recent entries first after authenticating.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
List Organisation Employees
Tool to list employees linked to a specific organisation (party). use when you need to retrieve all employees under a given organisation.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
List Parties
Tool to list all parties (contacts) on the account. use when you need to fetch contacts with optional filters or embed additional related data.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
List Projects
Tool to list projects (cases) from capsule crm. use when you need a paginated or filtered view of projects.
Connect any two apps with Notis in the middle.
GitHub and Capsule crm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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