Follow up after the package arrives
Let a delivery status from your order system prompt a considerate Customer.io feedback message, without keeping a separate follow-up list.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Post-delivery feedback requests often get lost when you have to track completed orders by hand.
- Follow up at a useful point in the customer journey.
- Avoid maintaining a separate list of delivered orders to revisit.
- Make feedback requests more dependable.
Setup
Build it in a few focused steps.
- 1Connect Gelato and Customer.io to Notis once through the portal.
- 2Create a Notis automation in the portal or by describing the workflow in a connected channel.
- 3Give Notis one plain-language instruction to use a delivery update from your external order system to trigger a Customer.io feedback broadcast.
- 4Select an incoming webhook trigger, choose where run reports should appear, and test with one delivered order.
Questions about this workflow
Can Gelato itself start this workflow?
Not through a native trigger in this integration. An external order or delivery system needs to send the delivery update to Notis.
Does this automatically know whether a customer is eligible for feedback?
Eligibility and audience should be handled by the broadcast configuration and the information supplied by your connected system.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gelato to Customerio. A trigger fires from one place; an action lands in another.
Gelato triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Gelato and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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