Keep handoff contact details ready for the next step
Let Notis capture external representative details when your FuseDesk handoff process sends them through a webhook.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
Why this helps
Handoff details split across cases and messages create extra searching when a representative needs to be reached again.
- Save handoff phone details in a reusable contact list.
- Reduce repeat searches through case conversations.
- Keep the capture action connected to your current handoff process.
Setup
Build it in a few focused steps.
- 1Connect FuseDesk and Dialmycalls to Notis once via the portal.
- 2Start a new automation conversationally or from Automations in the portal.
- 3Describe in one instruction that representative details in an incoming FuseDesk handoff webhook should be added as a Dialmycalls contact.
- 4Pick an incoming webhook trigger and a reporting channel, then test with one actual handoff.
Questions about this workflow
Does FuseDesk automatically send handoff data to Notis?
Only if your FuseDesk setup or a custom backend is configured to send a request to the Notis webhook.
Can the contact include an email?
Yes. The Dialmycalls Add Contact action supports optional name and email alongside the phone.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link FuseDesk to Dialmycalls. A trigger fires from one place; an action lands in another.
FuseDesk triggers
Dialmycalls actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Access Account
Tool to add a new access (sub) account. use when you need to delegate dialing capabilities to another user after setting up your master account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
Add Group
Tool to add a new contact group. use after deciding the group name to organize recipients into groups.
Delete Access Account
Tool to delete an access (sub) account by id. use when removing a sub account after deprovisioning.
Delete Caller ID
Tool to delete a caller id. use when you need to permanently remove an existing caller id no longer in use.
Delete Contact
Tool to delete a contact by id. use when you need to permanently remove a contact from your list.
Delete Group
Tool to delete a contact group by id. use when you need to remove an existing contact group after confirming its id.
Delete Recording
Tool to delete a recording by id. use when you need to permanently remove a custom recording after confirming its recording id.
Connect any two apps with Notis in the middle.
FuseDesk and Dialmycalls, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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