Open the right recording reference from a support process
Let Notis retrieve a recording's details when your existing FuseDesk process sends its Dialmycalls recording ID.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Recording
Tool to retrieve a recording by id. use when you need details and file url of an existing recording.
Why this helps
Searching for a specific recording interrupts support review when the relevant ID is already known elsewhere.
- Retrieve details for a known recording ID.
- Reduce time spent navigating a separate recording list.
- Keep a reference lookup attached to the process that needs it.
Setup
Build it in a few focused steps.
- 1Connect FuseDesk and Dialmycalls to Notis once through the portal.
- 2Create an automation by asking Notis or choosing Automations then New Automation.
- 3Use one instruction to retrieve details for the Dialmycalls recording ID sent by the FuseDesk webhook.
- 4Select an incoming webhook trigger and a channel for run reports, then test with one real recording ID.
Questions about this workflow
Does the workflow find recordings by case automatically?
No. The webhook must provide the Dialmycalls recording ID for the lookup.
Does it remove or play the recording?
No. It retrieves recording details, including the file URL.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link FuseDesk to Dialmycalls. A trigger fires from one place; an action lands in another.
FuseDesk triggers
Dialmycalls actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
FuseDesk and Dialmycalls, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Dialmycalls.