Keep callback requests out of the conversation backlog
A callback request can become a Dialmycalls contact as soon as your FuseDesk process sends it to Notis.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
Why this helps
Callback numbers tucked inside support messages are easy to overlook when work is interrupted.
- Make callback numbers easier to retrieve outside the case thread.
- Reduce the chance of re-reading a conversation to find a phone number.
- Keep contact entry tied to the callback intake process.
Setup
Build it in a few focused steps.
- 1Connect FuseDesk and Dialmycalls to Notis once in the portal.
- 2Create an automation by asking Notis or using Automations then New Automation.
- 3In one plain-language prompt, add a Dialmycalls contact when a FuseDesk callback webhook provides a phone number.
- 4Choose the incoming webhook trigger and a channel for run reports, then test with one callback request.
Questions about this workflow
Will Notis detect callback requests directly in FuseDesk?
Not through a FuseDesk integration trigger. Your FuseDesk flow or backend must send the callback request to the Notis webhook.
What information is stored?
The contact action accepts a phone number and optional name, email, or group.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link FuseDesk to Dialmycalls. A trigger fires from one place; an action lands in another.
FuseDesk triggers
Dialmycalls actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Access Account
Tool to add a new access (sub) account. use when you need to delegate dialing capabilities to another user after setting up your master account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
Add Group
Tool to add a new contact group. use after deciding the group name to organize recipients into groups.
Delete Access Account
Tool to delete an access (sub) account by id. use when removing a sub account after deprovisioning.
Delete Caller ID
Tool to delete a caller id. use when you need to permanently remove an existing caller id no longer in use.
Delete Contact
Tool to delete a contact by id. use when you need to permanently remove a contact from your list.
Delete Group
Tool to delete a contact group by id. use when you need to remove an existing contact group after confirming its id.
Delete Recording
Tool to delete a recording by id. use when you need to permanently remove a custom recording after confirming its recording id.
Connect any two apps with Notis in the middle.
FuseDesk and Dialmycalls, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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