Review the tone of support escalations
A sentiment check on incoming escalation notes helps you see where a user's experience may need attention without rereading every summary.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Sentiment Analysis
Tool to analyze text sentiment. Use when you need to classify text into positive, negative, or neutral sentiment.
Why this helps
Important escalations can get mixed in with routine user reports and may be missed during a busy workday.
- Adds a consistent sentiment label to the supplied escalation text.
- Makes highly negative wording easier to spot in a busy queue.
- Preserves the original note alongside the classification for review.
Setup
Build it in a few focused steps.
- 1Connect FullStory and Jigsawstack to Notis once in the portal.
- 2Create an automation through the portal or by telling Notis what to do with arriving escalation notes.
- 3Write one prompt asking Notis to analyze the note's sentiment and include the original context in its report.
- 4Choose an incoming webhook as the trigger and pick a run-report channel.
- 5Test with one real escalation summary and check that the report is clear.
Questions about this workflow
Will this open a support ticket or notify a support team automatically?
No. This workflow classifies text and reports its result through Notis. Any further routing would need a separate supported workflow.
What text should arrive at the webhook?
Send a useful escalation summary or excerpt from your FullStory review process, with only the context needed to interpret it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link FullStory to Jigsawstack. A trigger fires from one place; an action lands in another.
FullStory triggers
Jigsawstack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
FullStory and Jigsawstack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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