Keep every Firmao research request visible in Zendesk
When a research request reaches your Firmao-connected backend, Notis can create a Zendesk ticket with the request context and a clear follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Zendesk Ticket
Create a ticket in zendesk.
Why this helps
Research requests can disappear among CRM work and open support conversations, leaving someone to remember the next step.
- Capture requests in the team's existing Zendesk queue.
- Keep the source context beside the follow-up.
- Reduce the need to remember which requests still need attention.
Setup
Build it in a few focused steps.
- 1Connect Firmao and Zendesk to Notis once through the portal.
- 2Ask Notis to create an automation that turns each incoming Firmao research request into a Zendesk ticket with its context and a concise next step.
- 3Choose an incoming webhook trigger and the channel for run reports.
- 4Send one real test request through the Firmao-connected backend and check the resulting Zendesk ticket.
Questions about this workflow
Does Firmao provide the trigger for this automation?
No. Firmao has no integration trigger events in this setup. Notis starts the workflow when your Firmao-connected tool or backend sends an HTTP request to its webhook.
Do I map request fields into Zendesk?
No. Describe in the automation prompt what context the ticket should retain. Notis interprets the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Firmao to Zendesk. A trigger fires from one place; an action lands in another.
Firmao triggers
Zendesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Zendesk Organizations
Count the number of organizations in zendesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Zendesk Organization
Create an organization in zendesk.
Create Zendesk Ticket
Create a ticket in zendesk.
Delete Zendesk Organization
Delete an organization in zendesk.
Delete Zendesk Ticket
Delete a ticket in zendesk.
Get Zendesk About Me
Get information about the owner account in zendesk.
Get Zendesk Organizations
Get all organizations in zendesk.
Get Zendesk Organization
Get information about a specific organization in zendesk.
Connect any two apps with Notis in the middle.
Firmao and Zendesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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