Close the loop on customer research requests
A request can prompt Notis to gather relevant Firmao company or industry context and add a short research response to the Zendesk ticket.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reply to Zendesk Ticket
Action to reply to a zendesk ticket by adding a comment.
Why this helps
Requests for company context often wait while someone searches for the source material and remembers to return to the conversation.
- Bring relevant research back to the original conversation.
- Reduce the chance a request waits for a manual return trip.
- Keep the answer and request together.
Setup
Build it in a few focused steps.
- 1Connect Firmao and Zendesk to Notis once through the portal.
- 2Ask Notis to use relevant Firmao research to reply to the Zendesk ticket identified in each incoming research request, with a concise summary and source context.
- 3Choose an incoming webhook trigger and the channel for run reports.
- 4Test with a ticket requesting research and review the added reply for accuracy and tone.
Questions about this workflow
Can the reply include unverified claims?
Describe that the response should be grounded in available Firmao research and clearly note when information is unavailable.
Will Notis know which ticket to answer?
The incoming request needs to identify the intended ticket clearly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Firmao to Zendesk. A trigger fires from one place; an action lands in another.
Firmao triggers
Zendesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Zendesk Organizations
Count the number of organizations in zendesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Zendesk Organization
Create an organization in zendesk.
Create Zendesk Ticket
Create a ticket in zendesk.
Delete Zendesk Organization
Delete an organization in zendesk.
Delete Zendesk Ticket
Delete a ticket in zendesk.
Get Zendesk About Me
Get information about the owner account in zendesk.
Get Zendesk Organizations
Get all organizations in zendesk.
Get Zendesk Organization
Get information about a specific organization in zendesk.
Connect any two apps with Notis in the middle.
Firmao and Zendesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Zendesk.