Find customer conversations that need another look
Notis can compare relevant Firmao research with the Zendesk ticket list on a recurring schedule and highlight conversations to revisit.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Tickets
List zendesk tickets with pagination and filtering.
Why this helps
A busy ticket list can make it harder to notice conversations tied to a company change, risk, or research finding.
- Surface potentially relevant conversations from a broad ticket list.
- Make recurring backlog review more focused.
- Reduce manual searching for customer context.
Setup
Build it in a few focused steps.
- 1Connect Firmao and Zendesk to Notis once through the portal.
- 2Ask Notis to periodically list Zendesk tickets and highlight conversations that relate to current Firmao company research or industry findings.
- 3Choose a recurring schedule and the channel for run reports.
- 4Run one scan and review whether the highlighted tickets merit attention.
Questions about this workflow
Does this change or close tickets?
No. It lists tickets and summarizes likely matches for review.
Can the scan be limited?
Describe the desired scope in the prompt and use one run to check that the returned ticket list is manageable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Firmao to Zendesk. A trigger fires from one place; an action lands in another.
Firmao triggers
Zendesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Zendesk Organizations
Count the number of organizations in zendesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Zendesk Organization
Create an organization in zendesk.
Create Zendesk Ticket
Create a ticket in zendesk.
Delete Zendesk Organization
Delete an organization in zendesk.
Delete Zendesk Ticket
Delete a ticket in zendesk.
Get Zendesk About Me
Get information about the owner account in zendesk.
Get Zendesk Organizations
Get all organizations in zendesk.
Get Zendesk Organization
Get information about a specific organization in zendesk.
Connect any two apps with Notis in the middle.
Firmao and Zendesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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