Bring company context into customer replies
A webhook can ask Notis to review relevant Firmao research and add a concise, context-aware comment to the specified Zendesk ticket.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reply to Zendesk Ticket
Action to reply to a zendesk ticket by adding a comment.
Why this helps
Writing a thoughtful response can take longer when the customer or industry background is in a separate research system.
- Reduce time spent switching tools before replying.
- Keep responses grounded in supplied company context.
- Help the team move a waiting conversation forward.
Setup
Build it in a few focused steps.
- 1Connect Firmao and Zendesk to Notis once through the portal.
- 2Ask Notis to use relevant Firmao company research to reply to the Zendesk ticket identified in an incoming request, following your tone and response guidance.
- 3Choose an incoming webhook trigger and the channel for run reports.
- 4Test with a real ticket where a reply is appropriate and review the posted comment.
Questions about this workflow
Will this send a reply automatically?
The Zendesk action adds a comment to the ticket. Configure and test the prompt carefully so Notis has clear guidance about when a reply is appropriate.
What identifies the ticket?
The incoming webhook request should provide enough context for Notis to identify the intended ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Firmao to Zendesk. A trigger fires from one place; an action lands in another.
Firmao triggers
Zendesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Zendesk Organizations
Count the number of organizations in zendesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Zendesk Organization
Create an organization in zendesk.
Create Zendesk Ticket
Create a ticket in zendesk.
Delete Zendesk Organization
Delete an organization in zendesk.
Delete Zendesk Ticket
Delete a ticket in zendesk.
Get Zendesk About Me
Get information about the owner account in zendesk.
Get Zendesk Organizations
Get all organizations in zendesk.
Get Zendesk Organization
Get information about a specific organization in zendesk.
Connect any two apps with Notis in the middle.
Firmao and Zendesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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