Make open ticket reviews easier to pick up
A recurring Notis check can retrieve details for selected Zendesk tickets and use Firmao research to prepare context for the next review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Zendesk Ticket
Get ticket details from zendesk.
Why this helps
Returning to an open ticket after a gap often means rebuilding context from the conversation and another system.
- Make it easier to resume work after interruptions.
- Pull ticket details into a focused review.
- Reduce the context rebuilding needed between support sessions.
Setup
Build it in a few focused steps.
- 1Connect Firmao and Zendesk to Notis once through the portal.
- 2Ask Notis to periodically review selected open Zendesk tickets, retrieve their details, and summarize relevant Firmao company context for follow-up.
- 3Choose a recurring schedule and the channel for run reports.
- 4Test the review on one open ticket and confirm the retrieved details are relevant.
Questions about this workflow
Does the workflow update the ticket?
No. It retrieves Zendesk ticket details for review; it does not post a reply or change ticket status.
How should I select tickets?
Describe the review scope in the plain-language prompt, such as a ticket queue or a recurring set of ticket identifiers supplied to Notis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Firmao to Zendesk. A trigger fires from one place; an action lands in another.
Firmao triggers
Zendesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Zendesk Organizations
Count the number of organizations in zendesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Zendesk Organization
Create an organization in zendesk.
Create Zendesk Ticket
Create a ticket in zendesk.
Delete Zendesk Organization
Delete an organization in zendesk.
Delete Zendesk Ticket
Delete a ticket in zendesk.
Get Zendesk About Me
Get information about the owner account in zendesk.
Get Zendesk Organizations
Get all organizations in zendesk.
Get Zendesk Organization
Get information about a specific organization in zendesk.
Connect any two apps with Notis in the middle.
Firmao and Zendesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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