Triage support work with customer context at hand
Notis can periodically review Zendesk tickets alongside Firmao company research and provide a concise set of tickets that merit attention.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Tickets
List zendesk tickets with pagination and filtering.
Why this helps
Ticket triage takes extra mental effort when the customer context lives in another system and must be looked up case by case.
- Bring customer context into a regular triage review.
- Reduce repeated searches across tools.
- Focus attention on tickets that may need a closer look.
Setup
Build it in a few focused steps.
- 1Connect Firmao and Zendesk to Notis once through the portal.
- 2Ask Notis to periodically list Zendesk tickets and use relevant Firmao company research to summarize tickets that need attention.
- 3Choose a recurring schedule and the channel for run reports.
- 4Run one review and check that the summary is concise and useful for triage.
Questions about this workflow
Will the automation change ticket priority?
No. This workflow lists tickets and prepares a review summary; it does not update ticket fields.
Can the review be weekly?
Yes. Select a recurring schedule that fits your team's triage routine.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Firmao to Zendesk. A trigger fires from one place; an action lands in another.
Firmao triggers
Zendesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Count Zendesk Organizations
Count the number of organizations in zendesk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Zendesk Organization
Create an organization in zendesk.
Create Zendesk Ticket
Create a ticket in zendesk.
Delete Zendesk Organization
Delete an organization in zendesk.
Delete Zendesk Ticket
Delete a ticket in zendesk.
Get Zendesk About Me
Get information about the owner account in zendesk.
Get Zendesk Organizations
Get all organizations in zendesk.
Get Zendesk Organization
Get information about a specific organization in zendesk.
Connect any two apps with Notis in the middle.
Firmao and Zendesk, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Zendesk.