Bring customer feedback into the team's view
Share what customers actually said while preserving the context that helps the team understand it.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Useful customer feedback stays hidden when only the call host reviews the transcript.
- Make customer language available to the team.
- Keep feedback tied to its call context.
- Reduce the effort of manually forwarding useful quotes or themes.
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Slack to Notis once through the portal.
- 2Create an automation named Meeting customer feedback.
- 3Prompt Notis to share concrete customer feedback from completed transcripts, keeping quotes brief and identifying opinions as customer statements.
- 4Select the Fireflies transcription-complete trigger and a channel for run reports.
- 5Test with a real customer call and check that the post preserves context.
Questions about this workflow
Will this post a full transcript?
No. The prompt can request only a concise summary or a few brief excerpts.
Can it distinguish feedback from internal opinion?
Instruct Notis to label customer statements clearly and exclude internal commentary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Slack. A trigger fires from one place; an action lands in another.
Fireflies triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Fireflies and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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