Make customer promises easier to keep
Collect commitments made during customer calls in a sheet your team can review before the next follow-up.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Append Values to Spreadsheet
Tool to append values to a spreadsheet. use when you need to add new data to the end of an existing table in a google sheet.
Why this helps
A promised update or deliverable can be forgotten when it is mentioned verbally and never makes it into the team's task list.
- Keep customer commitments visible across calls.
- Capture the promised action and timing when stated.
- Review open follow-ups without searching multiple transcripts.
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Google Sheets once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe the outcome: append explicit customer-facing commitments with the customer or organization, promised action, timing if stated, and transcript link.
- 4Pick the Fireflies Transcription Complete trigger and choose where run reports go.
- 5Test with one customer call transcript and review the extracted commitments.
Questions about this workflow
Does it know whether a commitment was completed?
A transcript can show that a commitment was discussed, but completion status requires later information or manual updates.
What if the customer name is unclear?
Ask Notis to leave the name blank or mark it unclear rather than guess.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Google Sheets. A trigger fires from one place; an action lands in another.
Fireflies triggers
Google Sheets actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
Fireflies and Google Sheets, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Google Sheets.