Make customer issues from calls visible to the team
Bring a reported issue to the right inbox with a concise, transcript-based summary.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Send Email
Sends an email via gmail api using the authenticated user's google profile display name, requiring `is html=true` if the body contains html and valid `s3key`, `mimetype`, `name` for any attachment.
Why this helps
Customer problems shared during a call can get lost before the team has a chance to respond.
- Share customer issues soon after a call.
- Keep the message focused on what was reported.
- Skip alerts when no issue was raised.
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to email a concise summary of customer issues explicitly raised in each completed transcript, and send nothing when none are stated.
- 4Pick Fireflies Transcription Complete as the trigger and choose where run reports go.
- 5Test with one real transcript containing a customer issue and verify recipients.
Questions about this workflow
Will it diagnose the cause of an issue?
No. Instruct it to report what was said and avoid unsupported diagnosis.
Can it include the customer's requested next step?
Yes, when the request is explicitly stated in the transcript.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Gmail. A trigger fires from one place; an action lands in another.
Fireflies triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Fireflies and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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