Keep customer call commitments visible
A promise made on a call should be easy to find after the call. Notis can turn stated customer commitments into Airtable follow-up records when Fireflies finishes a transcript.
Trigger
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
Customer promises and requests can get lost between call notes and the next follow-up.
- Keep customer commitments in a shared follow-up list.
- Retain the meeting evidence behind each item.
- Avoid making up customer names or deadlines absent from the transcript.
Setup
Build it in a few focused steps.
- 1Connect Fireflies and Airtable once in the Notis portal.
- 2Create a named automation in Automations, New Automation.
- 3In one instruction, ask Notis to create records for explicit customer commitments and include customer identity only when available in the transcript.
- 4Select Fireflies Transcription Complete and choose where run reports should go.
- 5Test with one real customer call transcript and review the records.
Questions about this workflow
Can it capture commitments from both sides of the call?
Yes. Tell Notis whether to include commitments made by your team, the customer, or both.
What if the customer is not identified in the transcript?
Instruct Notis to leave the customer field blank or flag it for review rather than guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Fireflies to Airtable. A trigger fires from one place; an action lands in another.
Fireflies triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Transcription Complete Trigger
Triggers when a transcription is complete. Polls Fireflies API for transcripts created or updated since the last poll time. Handles rate limiting gracefully.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Fireflies and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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