Surface ticket exceptions before they become dropped balls
Route refunds and cancellations into a clear Telegram alert with the context needed to decide the next step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Ticket exceptions can disappear inside inboxes and dashboards, leaving finance, support, or guest-list changes unfinished.
- Make time-sensitive exceptions hard to miss
- Give the owner enough context to act
- Reduce handoff gaps between support and event operations
Setup
Build it in a few focused steps.
- 1Connect Eventbrite and Telegram to Notis once in the portal.
- 2Create an automation with one prompt asking Notis to send a Telegram escalation when the webhook reports a refund, cancellation, or disputed ticket issue.
- 3Select Incoming webhook as the trigger and choose a channel for run reports.
- 4Send one real exception example and confirm that the alert contains the needed context.
Questions about this workflow
Can different issues go to different chats?
Yes. Describe the routing rule in the prompt, such as sending refunds to finance and attendance changes to operations.
Does the automation issue refunds?
No. This workflow sends an escalation message so an authorized person can review and act.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Eventbrite to Telegram. A trigger fires from one place; an action lands in another.
Eventbrite triggers
Telegram actions
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Not just Eventbrite and Telegram. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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