Investigate notification issues with device details
When a client reports a missed appointment push, retrieve the identified device details to guide the next support step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
View Device
Tool to retrieve details of a specific device (player). use when you have a onesignal player id and need current device info.
Why this helps
Troubleshooting a missed notification can become a context-switching hunt across booking and messaging tools.
- Bring the identified device details into the investigation.
- Support a focused follow-up when a client reports a missed push.
- Avoid searching the device list manually.
Setup
Build it in a few focused steps.
- 1Connect Etermin and Onesignal rest api to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to look up a OneSignal device when an Etermin-related notification issue is reported.
- 3Use one plain-language instruction to retrieve details for the device ID in the incoming request and summarize relevant information for review.
- 4Select an incoming webhook trigger and a channel for run reports.
- 5Test with one real support case and confirm the device identifier is correct.
Questions about this workflow
Does this fix the notification issue?
No. It retrieves details for investigation; a person can decide what action is appropriate.
What is required to look up a device?
The incoming request needs the OneSignal device ID.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Etermin to Onesignal rest api. A trigger fires from one place; an action lands in another.
Etermin triggers
Onesignal rest api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Notification
Tool to create and send a onesignal push notification. use when you have your message and target audience ready to dispatch notifications.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Device
Tool to delete a device (player) from a onesignal app. use when you need to remove a specific device by its player id.
Update Device
Tool to update properties of an existing device. use when you need to modify device attributes after registration.
View OneSignal App
Tool to retrieve metadata for a single onesignal app. use when you need to fetch app details by its id.
View Device
Tool to retrieve details of a specific device (player). use when you have a onesignal player id and need current device info.
View Devices
Tool to retrieve a paginated list of devices (players) for a onesignal app. use when you need to list or audit all registered devices for a given app.
View Notifications
Tool to retrieve details of multiple notifications. use when you need to list notifications for a specific app.
View Segments
Tool to view segments for a onesignal app. use when you need to list all segments associated with an app.
Connect any two apps with Notis in the middle.
Etermin and Onesignal rest api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Onesignal rest api.