Make appointment cancellations clear
A cancellation should not leave a client wondering whether to show up. Send a direct notice with any rebooking guidance available.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Notification
Tool to create and send a onesignal push notification. use when you have your message and target audience ready to dispatch notifications.
Why this helps
Cancellation details can be buried in the system while clients still plan to attend.
- Clearly tell the client the appointment will not take place.
- Include a rebooking link or next step when the event provides one.
- Avoid avoidable confusion and follow-up messages.
Setup
Build it in a few focused steps.
- 1Connect Etermin and Onesignal rest api to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to notify clients of Etermin cancellations.
- 3Give Notis one plain-language instruction to send a concise cancellation notice and include rebooking guidance if supplied.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one real cancellation event and confirm the wording is unambiguous.
Questions about this workflow
Where does the cancellation event come from?
A connected backend sends it to the Notis webhook because Etermin does not expose a trigger event here.
Will it invent a rebooking link?
No. Ask Notis to include rebooking guidance only when it is present in the incoming request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Etermin to Onesignal rest api. A trigger fires from one place; an action lands in another.
Etermin triggers
Onesignal rest api actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Notification
Tool to create and send a onesignal push notification. use when you have your message and target audience ready to dispatch notifications.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to retrieve details of multiple notifications. use when you need to list notifications for a specific app.
View Segments
Tool to view segments for a onesignal app. use when you need to list all segments associated with an app.
Connect any two apps with Notis in the middle.
Etermin and Onesignal rest api, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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