Track Customer Feedback as Issues
Your customers share feedback in Discord but it gets buried in chat. Notis captures that feedback as trackable Linear issues, so no request or bug report gets forgotten.
Trigger
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Customer feedback shared in Discord support channels is hard to track; feedback gets lost or duplicated without a centralized issue tracker.
- Centralize all customer feedback in Linear for prioritization
- Never miss a feature request or bug report
- Track customer feedback trends over time
- Reduce friction between support and product teams
Setup
Build it in a few focused steps.
- 1Connect Notis to your Discord and Linear accounts.
- 2Create an automation: 'When someone posts a message in my #customer-feedback Discord channel, create a new issue in Linear tagged as feedback with that message as the description.'
- 3Optionally, ask Notis to tag the issue with 'Customer Feedback' or 'Feature Request' labels automatically.
- 4Test by posting a sample feedback message in Discord and verify it appears as an issue in Linear.
Questions about this workflow
Will every message in the channel create an issue?
By default, yes. You can refine this to only create issues for messages with specific keywords or reactions.
Can I attribute feedback to the customer who submitted it?
Yes, Notis includes the customer's Discord name and can optionally attach their message as context to the Linear issue.
How do I prioritize customer feedback?
Notis can tag issues by feedback type (bug, feature request, etc.). You can also ask Notis to add priority based on keywords in the message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Linear. A trigger fires from one place; an action lands in another.
Discord triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Discord and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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