Keep important Discord support threads in HubSpot
For support threads your team needs to track, Notis can create a HubSpot record with the available conversation details and valid associations.
Trigger
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Action
Create a batch of emails
Creates multiple email objects for record-keeping (does not send emails) within hubspot crm in a single batch, allowing properties and associations to other crm objects to be set for each email.
Why this helps
Important support exchanges start in Discord but are difficult to find later when checking a customer's HubSpot history.
- Keep selected support conversations available alongside CRM activity.
- Reduce the work of documenting a thread after it ends.
- Preserve conversation details that help future customer follow-up.
Setup
Build it in a few focused steps.
- 1Connect Discord and HubSpot once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a support-focused name.
- 3Tell Notis which new threads should be logged as HubSpot email engagement records and to use only valid existing associations.
- 4Pick New Thread Created as the trigger and choose where run reports should go.
- 5Test with one real support thread and verify its record and associations.
Questions about this workflow
Will this log every new thread?
Describe which threads matter, such as threads about an existing customer's issue. Notis can assess the available thread context against your instruction.
Does creating an email engagement send an email?
No. The HubSpot action creates an email object for record-keeping. It does not send an email.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Discord to Hubspot. A trigger fires from one place; an action lands in another.
Discord triggers
Hubspot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
New Discord Message Trigger
Polls a specific Discord channel for new messages.
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
New Member Joined
Triggered when a new member joins a Discord server (guild) you manage.
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Message Reaction Added
Triggered when a reaction (emoji) is added to a message in a monitored Discord channel.
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
New Thread Created
Triggered when a new thread is created in a Discord channel within a monitored server.
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Message Edited
Triggered when an existing message in a monitored Discord channel is edited.
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
Discord and Hubspot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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