Turn Validation Errors into Guided Support
Certificate validation fails. Smart prompts give you the troubleshooting steps in seconds. Your customer is back online fast.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Smart Prompts
Tool to retrieve smart prompts available for a chatbot. use when you need to list prompts before selecting or managing them.
Why this helps
Validation errors confuse customers. Support manually writes troubleshooting steps each time. By the time the reply lands, customers have already moved on.
- Faster resolution for frustrated customers
- Consistent troubleshooting quality
- Support team saves 15+ minutes per incident
- Errors documented for future reference
Setup
Build it in a few focused steps.
- 1Connect Digicert and Sitespeakai integrations to Notis.
- 2Ask Notis: 'When a certificate validation error is reported, fetch smart prompts and generate a step-by-step troubleshooting response for the customer.'
- 3Notis retrieves available prompts and drafts the response.
- 4Route responses to your support Slack for review before sending.
- 5Test by triggering a validation error and reviewing the auto-generated troubleshooting steps.
Questions about this workflow
Can I review the response before sending it to the customer?
Yes. Notis routes it to your support team first. You review, tweak if needed, then send to the customer.
What if the validation error is due to an uncommon issue?
Notis fetches the broadest-applicable prompts. If the issue is rare, your support team can add custom steps in the review step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Digicert to Sitespeakai. A trigger fires from one place; an action lands in another.
Digicert triggers
Sitespeakai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Smart Prompts
Tool to retrieve smart prompts available for a chatbot. use when you need to list prompts before selecting or managing them.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Authenticated User
Tool to retrieve details of the authenticated user account. use after obtaining a valid bearer token and when you need the current user's profile.
List Chatbots
Tool to list all chatbots. use when you need an overview of every chatbot linked to your account. no parameters required.
Connect any two apps with Notis in the middle.
Digicert and Sitespeakai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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