Follow up when support feels unfinished
When a survey response hints that a support issue is still open, create a task to check the status and decide what is needed.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Task
Tool to create a new task within a specified project. use when you have the project id and task details ready.
Why this helps
A customer may describe the same unresolved issue in a survey, while the original support thread is elsewhere and easy to miss.
- Surface unresolved support concerns from survey replies.
- Prompt a status check before another response is sent.
- Keep the follow-up action visible even when the original thread is elsewhere.
Setup
Build it in a few focused steps.
- 1Connect Delighted and Teamcamp to Notis once in the portal.
- 2Ask Notis to create a Teamcamp status-check task when Delighted feedback indicates an unresolved support issue, summarizing the concern.
- 3Select an incoming webhook trigger and send relevant survey responses to it.
- 4Choose where run reports should go and test with one real unresolved support response.
Questions about this workflow
Does this check the support system?
This workflow uses the supplied Delighted and Teamcamp actions. It creates a task for a person to review the support status.
What kind of response should qualify?
Describe signs of an unanswered, unresolved, or confusing support interaction in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Delighted to Teamcamp. A trigger fires from one place; an action lands in another.
Delighted triggers
Teamcamp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Task
Tool to create a new task within a specified project. use when you have the project id and task details ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Project
Tool to delete a specific project by its id. use when you need to permanently remove a project after confirming it's no longer needed.
Get Project List
Tool to retrieve all projects within the workspace. use when you need an overview of available projects.
Get Task List
Tool to retrieve a list of tasks within a project. use when filtering tasks by project id, status, assignee, or due dates.
Connect any two apps with Notis in the middle.
Delighted and Teamcamp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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