Give unanswered Crisp conversations a next step
Turn a conversation that still needs a reply into a follow-up you can see in Monday.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create item
Creates a new item on a monday.com board, optionally assigning it to a group and setting column values.
Why this helps
An unanswered message can be easy to miss when your inbox is competing with other work.
- Keep pending replies visible outside the conversation inbox.
- Make follow-up easier to resume after an interruption.
- Give the team a shared place to track the next response.
Setup
Build it in a few focused steps.
- 1Connect Crisp and Monday to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis conversationally.
- 3Write one instruction asking Notis to create a Monday follow-up item when a Crisp conversation still needs a reply, using the context supplied with the request.
- 4Select an incoming webhook trigger and a channel for run reports.
- 5Send one real pending conversation request and check Monday for the item.
Questions about this workflow
Will Notis detect unanswered messages inside Crisp automatically?
Crisp trigger events are not available here. A connected external tool or custom backend must send the webhook request.
Can the item include conversation context?
Yes. Ask Notis in plain language to include context supplied with the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Crisp to Monday. A trigger fires from one place; an action lands in another.
Crisp triggers
Monday actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add users to board
Adds users to a monday.com board with a specified role.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive board
Archives a specified, existing, and unarchived board in monday.com; archived boards can typically be restored later.
Archive item
Archives an existing monday.com item, moving it from active board views to the archive where it can be potentially restored.
Change simple column value
Changes a specific column's value for a monday.com item using a simple string, suitable for text, status, or dropdown columns; can create new labels if `create labels if missing` is true for status/dropdown columns.
Create a Monday board
Creates a monday.com board; `template id` if used must be accessible, and `folder id` must be in `workspace id` if both are provided.
Create column
Creates a new column with a specified type and title on a monday.com board.
Create group
Creates a new group with the given `group name` on an existing monday.com board, identified by its `board id`.
Create item
Creates a new item on a monday.com board, optionally assigning it to a group and setting column values.
Connect any two apps with Notis in the middle.
Crisp and Monday, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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