Keep Monday aligned with resolved Crisp issues
Close the loop in your work board when a customer issue is confirmed resolved.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Change simple column value
Changes a specific column's value for a monday.com item using a simple string, suitable for text, status, or dropdown columns; can create new labels if `create labels if missing` is true for status/dropdown columns.
Why this helps
Resolved customer issues can remain open in Monday if the conversation outcome is not carried over.
- Reduce stale open work after a confirmed resolution.
- Keep customer support and task tracking in sync.
- Make completed follow-up easier to distinguish from pending work.
Setup
Build it in a few focused steps.
- 1Connect Crisp and Monday to Notis once through the portal.
- 2Create an automation in the portal or describe the automation to Notis conversationally.
- 3Use one instruction asking Notis to update the related Monday item's status when the webhook context confirms a Crisp issue is resolved.
- 4Select an incoming webhook trigger and a channel for run reports.
- 5Send a real resolution request and check the intended Monday status.
Questions about this workflow
Does this close the Crisp conversation?
No. The action updates a Monday item's simple column value.
Who confirms the issue is resolved?
The external process sending the webhook request determines when the resolution is confirmed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Crisp to Monday. A trigger fires from one place; an action lands in another.
Crisp triggers
Monday actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add users to board
Adds users to a monday.com board with a specified role.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive board
Archives a specified, existing, and unarchived board in monday.com; archived boards can typically be restored later.
Archive item
Archives an existing monday.com item, moving it from active board views to the archive where it can be potentially restored.
Change simple column value
Changes a specific column's value for a monday.com item using a simple string, suitable for text, status, or dropdown columns; can create new labels if `create labels if missing` is true for status/dropdown columns.
Create a Monday board
Creates a monday.com board; `template id` if used must be accessible, and `folder id` must be in `workspace id` if both are provided.
Create column
Creates a new column with a specified type and title on a monday.com board.
Create group
Creates a new group with the given `group name` on an existing monday.com board, identified by its `board id`.
Create item
Creates a new item on a monday.com board, optionally assigning it to a group and setting column values.
Connect any two apps with Notis in the middle.
Crisp and Monday, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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