Keep the right people watching Cloudflare incident work
Bring incident stakeholders into the Jira update loop with a watcher on the issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Why this helps
People who need updates can miss changes when they are not following the incident issue.
- Make relevant Jira issues visible to stakeholders through watcher updates.
- Use incident context to identify who should follow the work.
- Reduce manual coordination around issue visibility.
Setup
Build it in a few focused steps.
- 1Connect Cloudflare and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to identify the stakeholder from the request and add that user's Jira account as a watcher on the named issue.
- 4Pick a webhook trigger, choose where run reports go, and test with one real example.
Questions about this workflow
What identifier is needed for the watcher?
Jira adds a watcher by account id. Notis can use available user details to find the relevant account, or you can supply it.
Does this change issue assignment?
No. It adds a watcher so the user can receive issue updates.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cloudflare api key to Jira. A trigger fires from one place; an action lands in another.
Cloudflare api key triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Cloudflare api key and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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