Bring team conversation context into a Chatforma user review
When a chatbot user case needs context, have Notis retrieve the relevant Slack conversation history for a more informed review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch conversation history
Fetches a chronological list of messages and events from a specified slack conversation, accessible by the authenticated user/bot, with options for pagination and time range filtering.
Why this helps
Understanding a chatbot user issue can require manually searching Slack and piecing together discussion across channels.
- Retrieve messages from a specified Slack conversation for the case review.
- Reduce manual searching across team discussions.
- Keep the review grounded in the conversation and case details supplied.
Setup
Build it in a few focused steps.
- 1Connect Chatforma and Slack once in the Notis portal.
- 2Create an automation in the portal or by telling Notis what outcome you want.
- 3In one instruction, describe the user case and the Slack conversation whose history should be reviewed.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real case and a Slack conversation the connected account can access.
Questions about this workflow
Does this search Slack for a conversation automatically?
The selected action fetches history for a specified conversation. Provide its reference or a way to identify it in the supplied context.
Does it retrieve Chatforma user data automatically?
No Chatforma event or data action is listed. Include the relevant user case information in the webhook request.
Can it read any Slack channel?
It can retrieve history only for conversations accessible to the authenticated Slack user or bot.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Chatforma to Slack. A trigger fires from one place; an action lands in another.
Chatforma triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Chatforma and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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