Turn Chatforma chatbot escalations into actionable Linear issues
Give the team one place to pick up chatbot conversations that need human attention.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Escalations can disappear into chat logs when the team has to switch tools to track them.
- Preserve the supplied conversation context in a trackable issue.
- Make the next human follow-up visible to the team.
- Reduce manual copying between chatbot and issue tracker.
Setup
Build it in a few focused steps.
- 1Connect Chatforma and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe how to turn each escalation request into a concise Linear issue in one instruction.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test with one real escalation request sent to the webhook.
Questions about this workflow
What starts this workflow?
A request sent to its Notis webhook starts the automation. Include the escalation details in that request.
Does it create an issue for every chatbot conversation?
No. In the instruction, specify that only requests identified as escalations should become issues.
Can it invent missing conversation details?
No. Ask it to use only the supplied request and mark any missing context for the team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Chatforma to Linear. A trigger fires from one place; an action lands in another.
Chatforma triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Chatforma and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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