Get invoice context before answering a payment question
Bring the payment record and the question into one place before you respond to a customer.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Answering payment questions means switching between the conversation and invoice status, increasing the chance of a stale reply.
- Pair the supplied question with Chaser's available invoice information.
- Give the team context before it drafts a customer response.
- Avoid stating payment details that were not returned.
Setup
Build it in a few focused steps.
- 1Connect Chaser and Telegram once in Notis.
- 2Create an automation in plain language or in Automations, New Automation.
- 3Tell Notis to read the invoice identifier and customer question from each webhook request, retrieve available Chaser status, and send the question plus verified context to Telegram for team review.
- 4Pick a webhook trigger, choose where run reports go, and test with one real example.
Questions about this workflow
Does this send a response to the customer?
No. It posts context for your team to review in Telegram.
What if the request has no invoice identifier?
The automation should ask for the missing identifier or report that it cannot perform the lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Chaser to Telegram. A trigger fires from one place; an action lands in another.
Chaser triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Chaser and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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