Route a requested Charla conversation export to Telegram
Send a conversation record to the team when a case needs a closer look, without hunting through separate tools.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Document
Send general files (documents) to a telegram chat using the bot api.
Why this helps
When a customer case needs escalation, someone often has to find the right conversation and share it manually.
- Share a requested conversation record with the right Telegram audience.
- Keep case review moving without manual file handoffs.
- Give teammates a direct artifact to inspect.
Setup
Build it in a few focused steps.
- 1Connect Charla and Telegram once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it in plain language.
- 3In one instruction, ask Notis to use the Charla conversation export identified in the webhook request and send the resulting document to Telegram.
- 4Choose a webhook trigger and select where Notis should send run reports.
- 5Test with one real example and confirm the Telegram document is the intended export.
Questions about this workflow
What starts the automation?
An HTTP request to its Notis webhook starts the automation. Charla does not supply a trigger event here.
Does this workflow decide which case is urgent?
No urgency event is available from Charla in this context. The request must identify the conversation or provide the criteria for selecting it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Telegram. A trigger fires from one place; an action lands in another.
Charla triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Charla and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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