Turn Charla conversations into a Telegram support digest
Start the day with the customer issues that need your attention, already summarized in Telegram.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Reviewing chat exports one by one makes it easy to miss a repeated issue or an unresolved customer need.
- See recurring customer questions without scanning every conversation.
- Bring urgent or unresolved themes into a familiar team channel.
- Reduce context switching between support records and team discussions.
Setup
Build it in a few focused steps.
- 1Connect Charla and Telegram once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it in plain language.
- 3In one instruction, ask Notis to review recent Charla conversation exports, summarize recurring themes and follow-ups, and send the digest to Telegram.
- 4Choose a recurring schedule and select where Notis should send run reports.
- 5Test with one real example and review the Telegram digest.
Questions about this workflow
Does Charla provide a built-in trigger for this workflow?
No. Charla has no trigger events in this setup, so the automation starts on the recurring schedule you choose.
Can the digest identify unresolved conversations?
Notis can report what the returned conversation data indicates. If the export does not include resolution status, provide that status or ask Notis to flag it as unavailable.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Telegram. A trigger fires from one place; an action lands in another.
Charla triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Charla and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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