Keep a pulse on selected Charla customer conversations
See the recent conversation picture for important contacts without opening every record.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Founders and support leads can lose track of customer context when conversations are spread across contact records.
- Bring selected customer conversation context into Telegram.
- Spot repeated topics across the contacts you care about.
- Spend less time opening records just to understand recent activity.
Setup
Build it in a few focused steps.
- 1Connect Charla and Telegram once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it in plain language.
- 3In one instruction, ask Notis to review conversation exports for the Charla contacts you specify and send a concise activity overview to Telegram.
- 4Choose a recurring schedule and select where Notis should send run reports.
- 5Test with one real example and confirm the selected contacts and time range are appropriate.
Questions about this workflow
How does Notis know which contacts to include?
Name the contacts or provide selection criteria in your instruction. Do not assume Charla supplies a contact-change trigger.
Can the pulse report customer sentiment?
It can summarize language present in returned conversations, but any sentiment interpretation is an analysis rather than a Charla-provided field.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Telegram. A trigger fires from one place; an action lands in another.
Charla triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Charla and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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