Check Charla knowledge coverage and share findings in Telegram
When a product or support area changes, ask for a focused knowledge coverage check where your team already talks.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
It is hard to notice missing help content when categories and customer questions live in different places.
- Review a targeted area of the Charla knowledge base on demand.
- Bring potential content gaps to a shared conversation.
- Give the team a concise starting point for improving help content.
Setup
Build it in a few focused steps.
- 1Connect Charla and Telegram once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it in plain language.
- 3In one instruction, ask Notis to examine the Charla knowledge categories named in the request, compare them with the supplied topic or question list, and send observed gaps to Telegram.
- 4Choose a webhook trigger and select where Notis should send run reports.
- 5Test with one real example and verify the request includes the topic list needed for comparison.
Questions about this workflow
Where does the comparison list come from?
The webhook request should include the topics or customer questions to compare. Charla’s available categories alone cannot establish which topics are missing.
Will Notis create new knowledge articles?
No. This workflow shares a coverage check in Telegram; it does not create or edit Charla articles.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Telegram. A trigger fires from one place; an action lands in another.
Charla triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Charla and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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