Show Resolved Charla Issues in Slack
Make a resolved customer issue easy to recognize in the Slack discussion already tracking it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Why this helps
Teams can keep discussing an issue after support has resolved it because the final Charla update never reaches the Slack thread.
- Make resolution status visible in the existing Slack discussion.
- Reduce duplicate investigation after a fix.
- Keep status updates attached to the relevant message.
Setup
Build it in a few focused steps.
- 1Connect Charla and Slack once in Notis.
- 2Create an automation in the portal or by telling Notis what you want.
- 3In one instruction, ask Notis to use a submitted resolution payload to react to the referenced Slack message, only when the channel and message timestamp are provided.
- 4Choose the Notis webhook trigger and the channel for run reports.
- 5Test with one real resolved issue and its Slack message reference.
Questions about this workflow
Does this find the Slack message automatically?
The listed action adds a reaction to a message when its channel and timestamp are available. Supply those references in the payload or instruction context.
Can this remove a reaction later?
No. The available action adds a reaction and does not remove reactions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Slack. A trigger fires from one place; an action lands in another.
Charla triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Charla and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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