Give Recurring Charla Topics a Shared Slack Marker
Make a recurring knowledge category recognizable in team discussions with an approved custom Slack emoji.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Why this helps
Teams can repeatedly discuss the same support topic without a shared visual cue to help people scan messages.
- Make recurring topics easier to scan in Slack.
- Create a consistent marker for an approved category.
- Use the knowledge categories your support team already maintains.
Setup
Build it in a few focused steps.
- 1Connect Charla and Slack once in Notis.
- 2Create an automation in the portal or by telling Notis what you want.
- 3In one instruction, ask Notis to review supplied Charla knowledge categories and add a custom Slack emoji only for an explicitly approved category with a provided unique name and accessible image URL.
- 4Choose a recurring schedule and the channel for run reports.
- 5Test with one approved category and its emoji image URL.
Questions about this workflow
Will this add emojis for every category?
No. Instruct Notis to act only for explicitly approved categories and supply the required name and image URL.
Can Charla category information supply the image?
The listed Charla API manages knowledge base articles and categories, but no image URLs are specified. Provide an accessible image URL for each emoji.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Slack. A trigger fires from one place; an action lands in another.
Charla triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Charla and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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