Keep Support Channels Tidy With a Careful Review
Use customer support activity as a signal for channel cleanup, with an explicit approval rule before an archive action.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Archive a public or private channel
Archives a slack public or private channel, making it read-only; the primary 'general' channel cannot be archived.
Why this helps
Old support channels can clutter Slack, while archiving the wrong one can disrupt current coordination.
- Use recent support context to identify channels worth reviewing.
- Archive only when an explicit approval signal is provided.
- Reduce channel clutter while retaining channel history.
Setup
Build it in a few focused steps.
- 1Connect Charla and Slack once in Notis.
- 2Create an automation in the portal or by telling Notis what you want.
- 3In one instruction, ask Notis to compare supplied Charla activity context with Slack channel details and archive a channel only when it is explicitly approved for archiving.
- 4Choose a recurring schedule and the channel for run reports.
- 5Test with one known inactive channel and confirm the approval condition before enabling archive actions.
Questions about this workflow
Can Charla activity alone prove that a Slack channel is safe to archive?
No. Activity in Charla may not reflect all Slack use. Require an explicit approval signal and consider the impact on channel members and integrations.
What does archiving do?
The listed Slack action makes a public or private channel read-only. It does not permanently delete the channel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Slack. A trigger fires from one place; an action lands in another.
Charla triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Charla and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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