Bring Slack Discussion Context Into Charla Case Reviews
Gather the replies around the Slack message connected to a customer case, so the next person can pick up the conversation with less searching.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve conversation replies
Retrieves replies to a specific parent message in a slack conversation, using the channel id and the parent message's timestamp (`ts`).
Why this helps
A case handoff can miss decisions made in a Slack thread that is separate from Charla's customer conversation.
- Retrieve replies attached to the referenced parent message.
- Give a reviewer the relevant team discussion in one run.
- Reduce manual searching across Slack threads.
Setup
Build it in a few focused steps.
- 1Connect Charla and Slack once in Notis.
- 2Create an automation in the portal or by telling Notis what you want.
- 3In one instruction, ask Notis to retrieve replies for the Slack parent message referenced in each submitted Charla case payload and summarize relevant decisions.
- 4Choose the Notis webhook trigger and the channel for run reports.
- 5Test with one real case that includes a Slack channel and parent message timestamp.
Questions about this workflow
What does the payload need?
The Slack action requires the conversation channel and parent message timestamp. Include both alongside the Charla case context.
Does this post a new Slack message?
No. This action retrieves replies from an existing Slack thread. The workflow can summarize the returned context in its run report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Slack. A trigger fires from one place; an action lands in another.
Charla triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Charla and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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