Make recurring Charla feedback actionable in Linear
Spot the customer themes worth acting on and give each one a concrete place in your team's work queue.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Feedback is spread across conversations, so recurring requests and friction points are easy to miss or handle inconsistently.
- Surface recurring themes from conversation data.
- Create focused issues rather than a pile of individual transcripts.
- Give customer feedback a clear route into team follow-up.
Setup
Build it in a few focused steps.
- 1Connect Charla and Linear once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3In one instruction, ask Notis to review supplied Charla conversation data, group distinct recurring feedback themes, and create a Linear issue for each theme that meets your threshold.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real export and review the themes and issues before relying on the schedule.
Questions about this workflow
Does this workflow measure how common each theme is over time?
Only if the supplied data includes enough history or counts to support that comparison. Otherwise, Notis can summarize themes in the data it receives.
Will similar comments always become one issue?
Tell Notis to consolidate comments that describe the same underlying request or friction point and to keep materially different themes separate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Linear. A trigger fires from one place; an action lands in another.
Charla triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Charla and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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