Keep Linear issue details aligned with customer impact
When new support evidence changes the picture, update the issue your team is already tracking.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
Issue descriptions become stale as more customers report the same problem, making it harder to judge impact and next steps.
- Keep issue details informed by new customer evidence.
- Preserve one issue as the place to track a known problem.
- Reduce duplicated issues when a report matches existing work.
Setup
Build it in a few focused steps.
- 1Connect Charla and Linear once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3In one instruction, ask Notis to compare supplied Charla conversation data with relevant Linear issues and update a matching issue only when the evidence materially changes its impact or description.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real conversation linked to an existing issue and review the update.
Questions about this workflow
What if the conversation does not match an existing issue?
Have Notis report the unmatched case for review rather than update an unrelated issue. Creating a new issue can be handled as a separate workflow.
Can this change issue status or assignee?
The Update issue action supports changes when valid values are available. Specify only changes grounded in your process and the data supplied.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Linear. A trigger fires from one place; an action lands in another.
Charla triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Charla and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Linear.