Move urgent Charla escalations into Linear
Give high-impact customer escalations a visible path into your team's Linear workflow.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
A serious customer escalation can disappear in a busy support queue before anyone creates a trackable next step.
- Create a trackable issue for qualifying escalations.
- Carry the customer impact and conversation evidence into Linear.
- Use your own criteria to distinguish urgent cases from routine requests.
Setup
Build it in a few focused steps.
- 1Connect Charla and Linear once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3In one instruction, define which supplied Charla conversations qualify as escalations and ask Notis to create a Linear issue for each one.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real escalation and check that the issue captures its impact and evidence.
Questions about this workflow
Can Notis decide what is urgent?
Notis can apply the criteria you specify to the conversation data provided. Any priority threshold or customer-impact baseline not present in that data must be included in your instruction.
Can I use this for every conversation?
You can, but the useful outcome is to define qualifying escalations so routine conversations do not create unnecessary Linear issues.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Charla to Linear. A trigger fires from one place; an action lands in another.
Charla triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Charla and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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