Gather public customer feedback signals
See recurring questions and frustrations surfaced in public pages, with links ready to inspect.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
Customer language spread across public pages is hard to revisit and compare during a busy week.
- Collect public examples for later product discussions.
- Keep evidence links close to each observation.
- Notice recurring questions without manual page-by-page searching.
Setup
Build it in a few focused steps.
- 1Connect Ceramic and Gmail once in the Notis portal.
- 2Create an automation named Public Customer Feedback Roundup.
- 3In one instruction, define your category or product terms and ask Notis to search public feedback and draft linked themes.
- 4Pick a recurring schedule and choose where run reports go.
- 5Test with one real search example and review the Gmail draft.
Questions about this workflow
Does this access private customer accounts?
No. Ceramic search is used here for relevant public web content.
Can I focus on a particular kind of feedback?
Yes. Describe the customer questions or frustrations you want to find.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ceramic to Gmail. A trigger fires from one place; an action lands in another.
Ceramic triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Ceramic and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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