Send Important Customer Updates with an Approved Template
Deliver a consistent, useful update when a customer milestone calls for outreach.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send template message
Send a template message to a whatsapp number.
Why this helps
Important updates can be delayed when teams have to remember both the customer context and WhatsApp messaging rules.
- Start the update from an HTTP request tied to a customer milestone.
- Use a template suited to messages outside the 24-hour window.
- Keep customer updates consistent and timely.
Setup
Build it in a few focused steps.
- 1Connect CentralstationCRM and WhatsApp once in the Notis portal.
- 2Create an automation in Automations > New Automation and give it a name.
- 3Tell Notis to look up the customer using webhook data and send the approved template appropriate to the update.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real milestone and verify the selected WhatsApp template is approved.
Questions about this workflow
Does this workflow create or approve a template?
No. Create the template in WhatsApp and confirm it is approved before using it with this send action.
What customer information is used?
Notis can use details returned from CentralstationCRM and information included in the webhook request. Supply any required detail that is missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to Whatsapp. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Centralstationcrm and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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