Hand off customer conversations with context in Telegram
Give the next person the customer background, current request, and unresolved point in one readable handoff.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Customer handoffs lose time when the next person must reconstruct context across CRM records and chat history.
- Make the customer's current request visible alongside supplied context.
- Highlight unanswered questions for the next person.
- Reduce repeated customer questions caused by thin handoffs.
Setup
Build it in a few focused steps.
- 1Connect Centralstationcrm and Telegram once in Notis.
- 2Create an automation in Notis from any channel, or open Automations, then New Automation in the portal.
- 3In one instruction, ask Notis to write a brief customer handoff using only the supplied record details and send it to Telegram.
- 4Choose the notis_webhook trigger and choose where run reports should go.
- 5Test with one real customer example and review the handoff for accuracy.
Questions about this workflow
Does the workflow retrieve customer history by itself?
The listed Centralstationcrm description supports fetching customer data, but no trigger event is provided. The webhook must start the automation, and the prompt should specify the context to fetch or provide.
Can it include private customer details in the chat?
The Telegram message contains what you ask Notis to send. Choose an appropriate chat and limit the handoff to details your team needs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to Telegram. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Centralstationcrm and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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