Bring relevant Slack history into a customer review
Give Notis a customer update and the Slack conversation to inspect, then use the returned history to prepare for the next decision.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch conversation history
Fetches a chronological list of messages and events from a specified slack conversation, accessible by the authenticated user/bot, with options for pagination and time range filtering.
Why this helps
Customer context gets split across CRM records and Slack threads, forcing founders to retrace conversations before acting.
- Reduce context switching before a customer decision.
- Review accessible conversation history alongside the CRM update.
- Surface useful context without manually searching Slack.
Setup
Build it in a few focused steps.
- 1Connect Centralstationcrm and Slack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, describe the customer context to review and provide the Slack conversation identifier and any relevant time range.
- 4Choose the Notis webhook trigger and select where run reports should go.
- 5Test with one real customer update and an accessible Slack conversation.
Questions about this workflow
Does the action search all Slack channels?
No. The listed action fetches history for a specified conversation. Supply its identifier and ensure the connected Slack account can access it.
Can Notis summarize the returned messages?
Notis can analyze returned data. Tell it what context to summarize, and provide any decision criteria that are not present in the CRM update or conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to Slack. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Centralstationcrm and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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