Give customer requests a clear place in Linear
Turn a request captured in the CRM into an issue the team can assess without losing who asked or why.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Requests recorded during customer work can be forgotten when the team has no visible triage item.
- Create a reviewable issue from a customer request.
- Keep the request and its supplied customer context together.
- Give the team a clear starting point for triage.
Setup
Build it in a few focused steps.
- 1Connect CentralstationCRM and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language.
- 3In one instruction, ask Notis to create a Linear issue that summarizes the request and includes relevant supplied customer context.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real customer request and inspect the issue before using the workflow routinely.
Questions about this workflow
Does this decide whether a request should be built?
No. It creates an issue for the team to assess; the request's priority and feasibility remain a team decision.
Can it assign a priority?
The create issue action supports an optional priority. Supply a clear rule or leave prioritization for the team.
What if the request lacks useful context?
Include the missing details in the webhook request or have the automation summarize only what was supplied.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to Linear. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Centralstationcrm and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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