Turn CRM investigation requests into Jira work
Move a clear investigation request from a CRM task into a Jira issue the team can discuss and track.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
A CRM task can ask for investigation without creating a work item for the people who need to do it.
- Convert relevant investigation requests into Jira issues.
- Include customer context from the request.
- Give product and engineering a trackable work item.
Setup
Build it in a few focused steps.
- 1Connect CentralstationCRM and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to interpret each webhook request's CRM task context and create a Jira issue when it requests product or engineering investigation.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real investigation task.
Questions about this workflow
Will general CRM tasks become Jira issues?
No. The instruction should limit issue creation to tasks that request product or engineering investigation.
What if the task lacks enough detail?
Ask Notis to report missing context in the run report so the request can be clarified before creating work.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to Jira. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Centralstationcrm and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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