Connect related Jira work discovered through CRM
Make related customer investigations easier to follow by linking their Jira issues directly.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Link Issues
Links two jira issues using a specified link type with optional comment.
Why this helps
Separate Jira issues can look unrelated even when they concern the same customer problem or investigation.
- Use customer investigation context to find related Jira work.
- Link existing issues so their relationship is visible.
- Reduce time spent reconstructing why work is connected.
Setup
Build it in a few focused steps.
- 1Connect CentralstationCRM and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to use the CRM investigation context in each webhook request to identify the two related Jira issues and link them using an appropriate available link type.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real investigation and two related Jira issues.
Questions about this workflow
Does this create Jira issues?
No. It links two existing Jira issues. Include their keys in the request or provide enough context to identify them.
How does it choose a link type?
Ask Notis to select an appropriate type from the link types configured in your Jira instance. The available types depend on that configuration.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to Jira. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Centralstationcrm and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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