Reflect deal urgency on the Jira issue
When a customer escalation changes the stakes, help the Jira issue communicate that urgency to the team.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
An issue's Jira priority may not reflect an important customer escalation recorded in CRM.
- Use new deal context to revisit existing issue urgency.
- Update an existing issue rather than opening a duplicate.
- Keep relevant customer detail close to the work.
Setup
Build it in a few focused steps.
- 1Connect CentralstationCRM and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to review the CRM escalation and update the specified Jira issue's priority and relevant context to reflect the customer's urgency.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real escalation and its related Jira issue.
Questions about this workflow
What must be in the request?
Include a CRM deal or customer reference and the key of the Jira issue to update.
Can this update other Jira fields too?
Yes. State the relevant updates in the instruction. Jira's edit action supports fields such as summary, description, assignee, and priority.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to Jira. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Centralstationcrm and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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