Make CRM escalations visible in GitHub triage
Translate a customer escalation into useful labels on the existing GitHub issue, using the CRM details as context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add labels to an issue
Adds labels (provided in the request body) to a repository issue; labels that do not already exist are created.
Why this helps
Urgent customer context can be buried in CRM notes while the engineering issue looks like routine work.
- Surface customer escalation context during issue triage.
- Apply existing labels or create labels through the supported action.
- Reduce repeated manual transfer of escalation details.
Setup
Build it in a few focused steps.
- 1Connect CentralstationCRM and GitHub once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for escalation triage.
- 3Tell Notis to review the CRM escalation and add the appropriate labels to the specified existing GitHub issue.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real escalation and issue, then check the labels and run report.
Questions about this workflow
Must the labels already exist in GitHub?
No. The action adds labels and creates labels that do not already exist.
Can this create a new issue?
No. The listed action adds labels to an existing repository issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Centralstationcrm to GitHub. A trigger fires from one place; an action lands in another.
Centralstationcrm triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accepts a pending repository invitation that has been issued to the authenticated user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List repositories starred by the authenticated user
Deprecated: lists repositories starred by the authenticated user, including star creation timestamps; use 'list repositories starred by the authenticated user' instead.
List stargazers
Deprecated: lists users who have starred a repository; use `list stargazers` instead.
Star a repository for the authenticated user
Deprecated: stars a repository for the authenticated user; use `star a repository for the authenticated user` instead.
Add email for auth user
Adds one or more email addresses (which will be initially unverified) to the authenticated user's github account; use this to associate new emails, noting an email verified for another account will error, while an existing email for the current user is accepted.
Add app access restrictions
Replaces github app access restrictions for an existing protected branch; requires a json array of app slugs in the request body, where apps must be installed and have 'contents' write permissions.
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Add a repository to an app installation
Adds a repository to a github app installation, granting the app access; requires authenticated user to have admin rights for the repository and access to the installation.
Connect any two apps with Notis in the middle.
Centralstationcrm and GitHub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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